Frequently Asked Questions
How do I encrypt my files?
Once successfully logged into the SmartEncrypt software, the user simply selects and right-clicks the files and folders and selects ‘Encrypt’ from the SmartEncrypt context menu and then click the Start button.
What if a user leaves the company with encrypted files?
When an employee or contractor leaves the organisation, their access can be disabled in the Management Console, stopping them from logging in. This also prevents them from receiving the encryption keys and decrypting files. Data remains encrypted and therefore unusable to them.
How secure is the software?
SmartEncrypt uses the AES encryption algorithm with a 32-byte key. This is commonly referred to as AES-256. To become the Advanced Encryption Standard (AES), the current algorithm underwent comprehensive testing and scrutiny from cryptographers around the globe - and is now the most widely used symmetric encryption algorithm.
Are there file size restrictions?
SmartEncrypt has no size limits for encryption, and is limited only by available hard disk space as encrypted files are somewhat larger than their original unencrypted versions. Large files however, will take longer to encrypt and decrypt. The Protect and Share feature has a recommended size limit of 250MB per file.
Does SmartEncrypt support Single Sign-On?
Single Sign-On can be configured for use with the SmartEncrypt desktop client and Azure AD. This will allow users to login to their device and not be prompted for a username and password for SmartEncrypt to decrypt the files. Please note that even with Single Sign-On enabled, SmartEncrypt administrators will still need to sign in to the SmartEncrypt Management Console with their SmartEncrypt console credentials.
Does SmartEncrypt have access to our data?
We do not have access to any customer data. SmartEncrypt is data protection as a service rather than a cloud storage provider. We never transmit or store your files so we can never access your data. You have full control of your data and we only pass the encryption keys to your device on successful login authentication.